Spend a day with top leaders in digital operations as they address today’s key topics including driving revenue and improving customer experience, mitigating business disruption, improving operational cost efficiency, people productivity and engagement. Network with your peers during the evening drinks reception.
Keynote: Every Moment Matters - Operating in a Real-Time World
Hear how market trends and changing customer needs are driving the need for digital transformation and real-time operations. Learn how global leaders are transforming their digital service reliability to deliver exceptional customer experiences and fuel innovation.
Alex Solomon, CTO and Co-Founder, Pagerduty
Hao-Lin Liang, Solution Consultant, PagerDuty
Matt Livermore, Senior Solutions Consultant, PagerDuty
Enabling banking-as-a-service with lightning speed
SolarisBank offers a digital banking-as-a-service platform to which other businesses can connect in order to offer financial services themselves. In this keynote session, we will show how we tackle the banking domain as engineers and how PagerDuty enabled us to deliver digital capabilities at lighting speed. We will also show how PD monitoring and alarming enabled us and our partners to be always-on
Ingmar Krusch, VP Engineering, SolarisBank
Dennis Winter, Deputy VP TechOps, SolarisBank
Incident Management at Tech Giants vs Startups
Having worked for > 10 years in Amazon and Facebook, I spent a lot of time responding to incidents. At Amazon it could mean ensuring that the Retail websites were up for Black Friday and at Facebook it was being an escalation for site outages (Incident Manager on-call - IMOC). When I moved to Contentful we were still figuring out how to organise our reliability team and formalise our incident response process. Was what I had learned at the larger companies useful and transferable? Could we just implement a mix of what I had seen in those companies?
Eoin Crowley, Director, Platform Infrastructure, Contentful
Incident Management as Part of Observability Framework in a Regulated Fintech Startup
New10 build holistic Observability framework that unites both technical and business teams in common view on current state of our running platform. In this talk you will learn how PagerDuty helped New10 to scale or micro-service and serverless architecture and be constantly aware of all observable incidents.
Pavel Kruhlei, Quality Engineering Lead, New10
Native Instrument Customer Success Story
Native Instruments makes a long term committment to its customers - music creation applications, like real instruments, keep a unique value proposition for years. To enable both old and brand new apps and corresponding services, we use infrastructure on premise and with multiple cloud providers, self-managed and as a service, and software services from legacy to serverless functions on GCP. We handle CI servers that have to run on certified Apple hardware and massive Black Friday traffic to our eCommerce site. Hear how we use PagerDuty to stay ahead of incidents in a complicated setup, and how are will leverage it to share OnCall duties between offices in Berlin and LA.
Wojciech Duda, Engineering Manager, Native Instruments
Keep an eye on your business: How to retain observability while moving to SOA
One of the main challenges of the transition from monolith to service oriented architecture is to retain observability for all users that depend or have an interest in your services. In practice that means that you need a way to enable everyone to make real time decisions, measure the quality and prioritise work, have clear ownership and accountability, visibility on incidents and clear escalation strategies. Hear how we tackled these challenges in Booking.com, and how PagerDuty helped us get there faster than we ever thought.
Qasim Khan, Manager Software Devlopment, Booking.com
The Journey to PagerDuty Nirvana
You've seen the PagerDuty demo - now how do you get there? Learn how to create meaningful Business & Technical services aligned to what matters to your business. How to manage the noise of Digital Transformation & break down the silos that develop within organisations, slowing down the response to Digital signals - good as well as bad! Get the most from your PagerDuty investment & save yourself precious time!
Tim Chinchen, Manager Solutions Consultant, PagerDuty
Auditorium Friedrichstraße is an extraordinary venue located in the old and new urban centre of Berlin. A location where history meets the modern times.
The auditorium is optimally connected to public transport by the subway, S-Bahns, bus lines, regional trains and ICE trains.
Quartier 110, Friedrichstraße 180, 10117 Berlin, German
